Al Salam Bank
24/7 banking and faster onboarding with smart self-service kiosks
" We worked with Klystron during two major migrations on very tight deadlines where they helped us re-card thousands of clients using self-service kiosk machines. The scope included all card types (Debit, Credit and Prepaid). Furthermore, the self-service kiosk machines helped us onboard new clients, issue IBAN certificates, update demographic information, etc. The introduction of self-service kiosk has helped us reduce the pressure on branches with 24x7 availability.
The Self Service Kiosk Machines are also enabled to onboard local SMEs in minutes, again with 24x7 availability.
Job well done team Klystron!"
Mazar Jalal
COO Al Salam Bank
Al Salam Bank transformed its branch experience by deploying Klystron Global’s self-service kiosks enabling always-on banking, reducing manual workloads, and accelerating customer onboarding through biometric e-KYC.
Challenges
Limited access to banking services outside branch hours
High dependency on manual processes for onboarding and servicing
Increasing pressure to deliver secure, compliant digital KYC
Managing large-scale customer migration from Ithmaar Bank
Need for a consistent, seamless in-branch experience
Solution
Klystron Global implemented multi-functional self-service kiosks integrated with Benefit’s biometric e-KYC platform, allowing customers to independently complete key banking services.
Core capabilities include:
Digital onboarding and instant account opening
Biometric identity verification (e-KYC compliant)
Instant issuance and replacement of debit/prepaid cards
Real-time customer data updates
On-demand document printing
Results
24/7 availability of core banking services across branches
Faster onboarding with reduced manual intervention
Lower operational load on branch staff
Improved customer experience with reduced wait times
Secure, compliant digital identity verification
Seamless migration of retail banking customers